FAQ · straight answers
The questions we hear most often
Did not find your question? Ask us directly — we answer within 24 hours on business days.
Starting and moving over
01–05How long does it take to move from my current accountant?
48 hours from signing, as a rule. We contact your previous accountant, collect the documents and file the powers of attorney with the tax office and ZUS — you do none of that work yourself.
Can I sign the contract remotely?
Yes. You sign with a code sent to you, from your phone, in two minutes — nothing to print, no visit. The document with our signature lands in your client portal straight away.
What if I change my mind?
The contract runs indefinitely with one month's notice — an email is enough, with no penalty and no explanation owed. We hand back the full set of records within 14 days, and we never make the return of your own source documents conditional on settling an unpaid invoice.
Who exactly will be looking after me?
You get a named person, not a shared inbox. You have their name and their number, and they answer within 24 hours on business days. No „passing you to another department”.
Can I switch accountants mid-year?
Yes. Moving mid-year is routine — we can take over from any month and pick up this year's history from your previous accountant.
Day to day
06–08How do I get to my documents?
Every client gets an online portal — in a browser and on your phone you see invoices, JPK filings, returns, taxes and payment status in real time.
Do you handle KSeF and e-invoicing?
Yes, as standard and at no extra charge. You issue an e-invoice from the client portal; we take care of filing it to KSeF and putting it correctly into your JPK_V7.
How do I send documents over?
Scans in the online portal, a photo from your phone, or email. We do not ask for paper or for visits — we work entirely remotely and hold meetings by phone and video.
Safety and cost
09–10Is my data safe?
We work on established professional accounting software with data centres in Poland. We meet the requirements of the GDPR and the Polish Accounting Act, and we carry the compulsory professional indemnity insurance.
What does it actually cost?
The price depends on how you are taxed and how many documents you have a month. The MINI package starts at PLN 149 net a month (lump sum; the KPiR ledger from PLN 199 net) — one flat rate, with no hidden charges for KSeF, JPK filings or emails. You can price it yourself in the calculator.
What we do not do
11–12Do you handle limited companies (sp. z o.o.)?
Not for clients who do not speak Polish. Full company accounting means constant contact with the board over Polish documents and Polish filings, and running that through translation would be a disservice to you. Sole proprietorships, partnerships and payroll we do handle in English.
Can you advise me on how to pay less tax?
We can show you the numbers — what each way of being taxed would cost on your own figures — and we do that as part of the service. What we cannot do is give tax advice: in Poland that is a regulated profession and we are an accounting office. Where you need a binding opinion, we point you to a tax adviser.
Free consultation · 30 minutes
30 minutes of your time. A firm quote. No commitment.
We will go through your business, look at your paperwork and put a package in front of you priced to the złoty. Moving you from your current accountant is our job, not yours — done in 48 hours.
